FAQ

Frequently Asked Questions

Do you offer free estimates?
Yes! We come to your home, measure, bring samples and email you an estimate usually within 24 hours of our visit.
Do you offer installation?
Yes, We offer professional installation for all of the products we carry. You can purchase material only if you'd like.
Do you offer Hardwood and tile removal services?
Yes, We offer removal for every type of floor covering. We also haul away and dispose of all debris.
How long does installation usually take?
Turn around time for most products is typically two weeks. The installation time varies by product for most carpet installations it takes just one possibly two days. Most hard surface installations take one week on average.
Do you move furniture?
Yes we do.
What types of flooring do you offer?
We offer Hardwood, Laminate, Luxury Plank flooring, Natural stone tile, Porcelain tile, including specialty glass and mosaic tile, Carpet including natural materials like wool, sisal and seagrass and Area rugs.
Do you repair existing floors or Sand and refinish hardwood flooring?
Yes, We offer repair services for every type of flooring and Sand and refinish Hardwood flooring.
Do you offer custom area rugs?
Yes, We can create a custom area rug for you in any shape, size and pattern. For edges we offer surging and binding in polyester or cotton binding selections. We offer complimentary rug size and design consultations. Typical turnaround time from selection to installation is 4-6 weeks.
Do you do stair runners?
Yes, We can create a custom stair runner for you in any shape, size and pattern. For edges we offer surging and binding in polyester or cotton binding selections. We offer complimentary design consultations. The typical process includes a paper template in your home so you can see they layout and make changes in this paper format. Then the carpet is cut to your specific layout, the edges finished and then installed. Typical turnaround time from selection to installation is 5-9 weeks.
Do you also install tile on walls ?
Yes, We do kitchen backsplashes, fireplace installations, accent walls and Bathroom remodels.
Do you offer financing?
Yes, We offer Same as cash programs through Wells Fargo and Synchrony Financial
How long does flooring typically last?
On average carpet will last 5-20 years, The fiber generally determines longevity. Nylon outperforms Nylon and natural wool lasts even longer.

Wood flooring lasts 10-30 years or more if it is refinishable. The wear layer of the wood will determine how many times it can be refinished. With proper maintenance you will only have to purchase wood flooring once for the life of the homes.

Laminate and Luxury Plank flooring typically last 10-15 years. They are very durable but harder to repair and can not be refinished once damaged.

Tile flooring typically last 10-20 years. The grout is the most difficult part to maintain but can typically be repaired without replacing tiles.
Should I buy Solid wood or Engineered wood?
For our Florida climate we recommend Engineered wood flooring for its structural stability and moisture resilience. If you have an above grade home, with a crawl space underneath we can install Solid wood flooring since it can be installed nail down method.
Should I purchase Luxury plank flooring or wood flooring?
This is probably the most difficult question we are asked because the answer is based on your priorities, Although aesthetically they look similar each has a set of advantages and disadvantages. Both are pet friendly, water resistant and overall very durable options. Both floors can scratch and dent.

If you have pets, younger children and are most concerned about frequent liquid spills, luxury plank could be preferable. If you are working with a more limited budget or don't plan to be in your home long these might also be great reasons to purchase luxury plank flooring. Luxury Plank flooring is easier to install if you are considering installing yourself.

On the other hand if longevity and ability to repair or refinish over a long period of time is your priority, hardwood would be your solution. Hardwood also provides the largest return on your investment, it is considered a premium feature that can enhance a home's market appeal and value. It is recommended that it be installed by a professional.

The sound underfoot is also a factor to consider between the two options. Luxury plank flooring is typically installed floating and wood flooring is typically glued to the subfloor. If you are looking for a more quiet option wood flooring would be the solution. Some luxury plank manufactures do allow their floors to be installed with glue down method to eliminate the hollow sound. In doing so it is no longer the more budget friendly option because the cost of labor and adhesive would then be the same as wood flooring.

If Environment is your main priority, hardwood is the most eco friendly and biodegradable flooring option. It also offers the healthiest indoor air quality with the least amount of chemicals
What is the difference between SPC and WPC core in Luxury plank flooring or LVP?
WPC or wood-plastic composite features a core made from a blend of wood fibers, plastic polymers and foaming agents. This creates a thicker more cushioned product. For this reason it is considered to be more comfortable and quiet underfoot.

SPC or Stone Polymer Composite features a core composed of limestone powder, polyvinyl chloride and stabilizers resulting in a more dense and rigid material. Due to the rigid nature it is considered more dent resistant.
What is the Mil and MM mean on Luxury Plank or LVP flooring?
Mil refers to the wear layer, the top clear scratch resistant layer. The thicker or larger this number is the more durable and scratch and wear resistant the flooring should be. We suggest a minimum of 20 Mil wear layer

MM refers to the total thickness of the flooring including the attached cork or underlayment. The thickness affects the overall comfort, sound insulation and subfloor requirements. We recommend a 6.5 MM minimum thickness
What is the difference between carpet fibers?
  • Nylon: The strongest synthetic option. It resists wear and tear and holds color well. Nylon carpet is perfect for a busy households with kids and pets. Where you are looking for premium stain and soil resistance and overall durable performance.
  • Polyester: Also called Triexta, Smartstrand, PET or Corterra is known for its ability to hold vibrant colors and has a soft feel. It is often more affordable and great for less utilized spaces, bedrooms and low-traffic, rental and short term use areas. For overall durability it does not perform as well as Nylon
  • Polypropylene: A synthetic fiber that is highly resistant to moisture and mildew. Often used in indoor-outdoor carpets or basements where durability matters. It is not as resilient as nylon, but it is budget-friendly
  • Wool: This is the only naturally authentic sustainable fiber. Known for its beauty, durability, warmth and comfort, wool is also fire resistant and biodegradable. This super strong natural carpet material that will last longer than any synthetic material. This premium fiber naturally repels stains and hides soil stains. Wool is the most hypoallergenic fiber for those with sensitivities.
  • Sisal, Seagrass and Jute: These Natural fibers are typically utilized for area rugs. However, they are also available in wall to wall options. These fibers are typically woven into intricate designs and sought after for the textural interest they provide a space especially in coastal designs
What is the difference between Porcelain and Ceramic tile?
Porcelain tile, the more durable of the two is fired in the Kiln at a higher temperature making it more chip and crack resistant and the only non natural tile suited for outdoors due to its frost and water resistance.

Ceramic tiles are typically found in smaller format and made for wall applications since they are lighter weight and crack resistance is not a concern since it is not being walked on.